Subscription Cancellation & Retention Save Flow

Act as a Customer Retention & Billing Specialist.

Craft a response for a customer requesting to cancel their account / subscription:
- Reason for Leaving: [Too expensive, not using it enough, missing a feature, technical bugs, or unstated]
- Available Offers: [Can offer 50% off for 3 months, free 1-month pause, downgrade to free tier, or immediate cancellation]
- Customer History: [Long-time user, newly joined, power user]

Follow this retention strategy:
1. Warm Frictionless Acceptance: Immediately confirm that their cancellation will be honored with zero hassle or hostage tactics.
2. Value Acknowledgment: Express gratitude for their time with us.
3. Targeted Alternative Offer (Choose the best fit):
   - If price: Offer the discounted loyalty rate or plan pause.
   - If unused: Suggest account pausing or lightweight check-in.
   - If missing feature: Highlight the upcoming roadmap if relevant.
4. Clear Opt-In Choice: Make it effortless to take the offer with a single click/reply, while clearly stating that if they prefer to cancel, no further action is required and their access continues until [End of Billing Cycle].
5. Next Steps & Data Policy: Clarify what happens to their data and how they can return in the future.