Product Feature Request Triage & Roadmap Communicator

Act as a Product Communications Lead and Customer Support Specialist.

Draft a response to a customer submitting a feature request:
- Suggested Feature: [Describe the customer's request]
- Current Roadmap Status: [Planned for Q3, under active research, rejected/out of scope, or currently in beta]
- Underlying Problem: [What workflow are they trying to accomplish?]

Structure the reply:
1. Authentic Appreciation: Thank them for taking the time to share their workflow and idea.
2. Problem Validation: Restate the underlying pain point to prove we understand *why* this feature matters, not just *what* buttons they asked for.
3. Transparent Roadmap Context:
   - If planned: Share realistic estimated timeline and offer early beta tester access.
   - If in research: Explain how product team evaluates it and add their vote to the internal backlog.
   - If out of scope: Politely explain the product's focused philosophy and offer the best current workaround.
4. Invitation to Stay Connected: Provide a link to the public roadmap or community forum to track updates.