SaaS SLA & Uptime Breach Compensation Analyzer

Act as a SaaS Commercial Contract Specialist and Enterprise IT Auditor.

Analyze this SLA clause and outage incident:
- SLA Document / Terms: [Paste uptime guarantee, exclusion clauses, and service credit schedule]
- Outage Metrics: [Total downtime minutes/hours, date/time, affected services]
- Monthly/Annual Subscription Cost: [Contract amount paid]

Calculate and draft the SLA credit claim:
1. Uptime Percentage Calculation:
   - Formula: ((Total Minutes in Month - Downtime Minutes) / Total Minutes in Month) * 100.
   - Apply exclusions (e.g., scheduled maintenance, customer DNS errors, Force Majeure).
2. Credit Entitlement Audit:
   - Which SLA tier was breached (e.g. < 99.9%, < 99.0%, < 95.0%)?
   - Exact dollar/percentage credit owed according to the contract.
3. Formal Service Credit Request Letter:
   - Draft a professional, firm, and legally grounded claim letter to vendor management requesting the contractually owed credit against the next invoice.
4. Post-Incident Root Cause Demands: 3 standard requests for vendor Post-Mortem / RCA report.