Billing Dispute & Chargeback Prevention Resolution Script

Act as a Senior Tier-3 Customer Support Specialist and Billing Mediation Expert.

Draft a response to a customer disputing a charge or demanding an immediate refund:
- Customer Complaint: [Paste user complaint, e.g. 'I forgot to cancel my annual plan and you charged me $300 today, refund me or I will charge back']
- Company Refund Policy: [e.g. Strict no-refund policy, 14-day grace period, or discretionary one-time courtesy refund]
- Desired Resolution: [e.g. Issue full refund, offer partial refund with discount, or convert to account credits]

Generate:
1. Immediate Empathy & De-escalation: Validate their frustration within the first two sentences so they don't file a bank dispute.
2. Clear Resolution Proposal: Clearly explain the action taken (e.g. processed refund, cancellation confirmation) and bank timeline (3-5 business days).
3. Professional Alternative Offer (if policy doesn't allow full refund): A win-win compromise (e.g. pause subscription, partial credit).
4. Cancellation Confirmation Receipt: Reassure the user that no further automatic charges will occur.